Frequently Asked Questions (FAQs)

Great product

Great product

Great customer very service quick to answer any question and the great quality dumbbells.

While it took a little while for my order to arrive, I'm very satisfied with the equiment. It is as expected and of good quality.

Je suis très satisfaite de mes achats chez Hajex Fitness.

Great price!! Good quality!! Really satisfied!! The delivery was fast enough.

My order arrived today. The weights look good quality. Can’t wait to get started using them. Thank you Hajex. Great customer service too.

Good orice good quality 25lb bumpers

COMMANDE #8616

Didnt receive
[****] lb x2

Good quality stand but had to purchase different hardware to attach the side clips of the stand to the base that came with my dumbbells (Nuobell 580's). The hardware in the picture is not what comes with the stand. I had to use metric 6 with a hex top and then washer with nut underneath so it holds the dumbbell base securely in place.

I ordered the 270 pound kit and a 6’ bar I received half the weights and never got the bar. They are not answering my emails and not getting the rest of my things going through better business bureau now to get the rest of my things.

This rack was easy to assemble and holds my wieghts off the ground. The problem is that the bigger the weights are, the more cramped they get for space, and the weights start stacking on top of each other, so I have to remove a few weights above in order to access the weights I want.

Great set of weights. We had been searching online for a long time looking for a good product at a reasonable price and these definitely hit the mark. Great service and product received as advertised!

Have ordered a few different weights from Hajex. Mostly they are fine, well made, however, the rubber coating on one set came with a very toxic and unbearable cigarette odour that took a few week outside to air out and dissipate. Likely a factory issue. Nice to have them with the Hajex Barbell. Also, Hajex was very quick to jump on a delayed delivery when I wrote in a complaint. Credit to them for doing a great job at shipping and servicing.

Great product guys! Exactly what I pictured. Thank you

Legitimate business. Great product!

Great product, would buy again. Didn't give 5 stars due to strong rubber smell and residue.

Everything came packaged okay and customer service was okay as well. However I had assumed they were gonna be all different colours.. they are all the same colour.

Plates are great overall and love the quality but personally not going to ever buy from Hajex again. Upon order placement, you receive an email which supposedly allows you to track your order but there’s nothing for you to actually track. Behind the scenes, it’s just the company owner who is trying to figure out where his delivery guys are with their trucks and between the owner and their “customer support” , they only provide you very loose delivery windows. I had to follow up repeatedly to get details of my shipment and at one point the company owner actually wrote back saying “ I think by 1pm if ur in Ottawa but i dont know. U ll find out soon.” Seriously? Another email wrote “ I have sent a one driver he should be delivering ottawa and Toronto today. Goodluck”.

Might be a good product but absolutely terrible customer service experience that lacks professionalism.

FYI, the delivery took over 2 weeks. Was probably much better off ordering from Amazon.

The plates are good for the low price they are at, small bubble in one of the plates but not a big deal. Delivery was fairly quick, the owner was easy to deal with and was understanding

Great price, great quality, great service! I have been using my dumbbells and storage rack since they arrived about a week ago and I love it all. The storage rack I ordered was out of stock, and Hajex kindly upgraded me to the next model. Highly recommend Hanes and their products!

Purchase was simple to complete online and delivery was very appreciated. Hajex went out of their way to communicate with me to ensure my purchase was accurate and to explain the delivery method. Plates are accurately weighted, strong smell of oily rubber but easy to wash and air out. Very happy with the purchase.

Weight plates seem good for the price. Pickup was a bit of a nightmare, poor communication.

I reached out to Hajex customer service before I placed an order to see where they would ship from - they have warehouses in Montreal, QC (I think...) and Delta, BC. I live in BC. Another company I placed an order from shipped from Ontario, even though they have a warehouse in Alberta, and ended up DOUBLING the estimated shipping cost. I didn't want this to happen again, so I checked in with customer service.

They were super responsive, super helpful, they did the work of looking into my shipping requests before I paid them a cent. I emailed back and forth with a customer service agent 5 or 6 times that day, and there was hardly any wait time.

I ordered around 440 LBs of bumper plates and a 7 ft Olympic bar. One of the sets of plates (15s) weren't in stock - they gave me several different options to rectify the delay, I chose to wait until they were back in stock to have them shipped then. They would have happily supplemented the order with different items, but I wanted the whole set to match.

All my stuff showed up today - it's in great shape and good quality. For the price, it's not worth a second thought - I ended up spending hundreds less on these, and they are high quality. A little bit of oil on the plates, which is normal when they ship direct from factory. Nothing a piece of paper towel and a bit of windex can't handle.

All in all, I am incredibly pleased with the items and even more pleased with the way I was treated as a customer. It took 35 days for my items to ship from another fitness retailer - they were unresponsive, increased my shipping from 300 to almost 600, and took forever to throw my 8 items on a pallet. Hajex, on the other hand, treated me very well - their responsiveness was the reason I chose to place an order without a second thought. I'd recommend them to anyone for weights and bars, though I can't speak for the other items they sell.

The weights are great. The sizes we got don’t all fit on the stack but we will just store them differently than we planned.