Frequently Asked Questions (FAQs)

Product delivered in good condition. Only issue was the inaccurate delivery time.

Nice dumbbells, wish I knew I could have had the stand and dumbbells for extra $50.00 as a set, instead of having to pay $100.00 for the stand separately.

Great price set for the quality. Fast response time and good customer service

I received all products in timely manner over the holiday season.
Thanks Hajex

Only thing I don't like is the preach curl adapter doesn't go high enough and the padding and bar for isn't wide enough

The plastic pulley broke after the first use. The chains for pecs flyes and biceps make it impossible to have a constant tension on a complete move. Horrible consumer service. Unstable bench and the bench press bar isnt include like the picture. I Nevers receives the assembly instructions.

Good squat rack just the perfect size for me I'm five 11

Decent dumbbells but my 55lb dumbbells are bigger than my 60lb dumbbells

I loved the weights they sent me but they sent the wrong rack size and said I cannot return it and to order a second one to make up the difference. Terrible customer support, I would rather order from another company next time that can handle exchanges and returns.

Je voulais offrir des poids hexagonaux à mon conjoint lorsque je suis tombée par hasard sur le site de Hajex. Afin de connaître les détails de livraison, sur mon éventuelle commande, j’ai communiqué avec le service à la clientèle, et ce, à maintes reprises. Le retour de courriels fut rapide et le propriétaire fut preuve d’une immense courtoisie et d’un grand professionnalisme. Les articles étaient très bien emballés et d’une qualité supérieure. Mise à part, l’odeur de caoutchouc que dégage les poids, qui est quelque peu désagréable mais qui s’estompe tranquillement, j’étais ravie qu’ils ne laissaient pas de film noir sur les mains (autres produits similaires chez les compétiteurs avaient des avis négatifs à cet effet). De plus, les prix sont compétitifs, surtout en période de soldes. Bref, je suis extrêmement satisfaite de mon expérience avec Hajex et de mon achat. Mon conjoint et moi en ferons très bon usage, merci.

Happy

Bought the 230lb bumper weight sets. Good value for the price. I recommend it.

Although communication was good. My product never arrived. Shipping tracking number only has label created then nothing.
Just want to get my money back at this point.

Do not buy from this company. They don't honor their refund policy.

I bought a set a while back. Like a package weight set stack. 4 45lbs 4 25lbs 4 10lbs and 4 5lbs and when it came to my house I seen it I thought I got a great deal and later I decided to add 4 35lbs to the set and I just love all the items I bought at Hajex. Minus the 6ft bar

I purchased the 85lbs set with the 6ft barbell and I don’t regret it at all. I will be purchasing more weights in the near future to expand my home gym. I highly recommend this company and their products.

Great company to work with. I emailed in the evening a few times and received immediate responses. Wasn’t sure about shipping location as I my home isn’t livable from the Jasper fires. I ordered a bench and weights 5# to 25#. Great price, good shipping. You can’t go wrong for dollar value. Gracias

Bought 7ft bar and it’s good. It comes with clips so you don’t need to buy extra.

It currently holds from 2,5 to 50 in two levels, and old neoprene set. It will be able to hold the 45 and 35 if we ever need them. There’s supplemental room for more. It’s strong, sturdy, we don’t fear for our lives even with the 50lbs in them.
However, it’s very heavy. Rubber feet are hacks imho. Also, the paint job arrived with rubbed off paint due to shipping in boxes without any separation between the shelves. It’s honestly a shame because otherwise, they’d be perfect.

When I called Hajex they didn’t seem to care, they just said call the courier. I guess it’s not their problem now that they have my money. I know this is partly caused by the postal strike but I ordered before that and they should at least pretend to care.

Confortables à la saisie, taille normalisée. Bonne qualité.

Service sympathique et efficace à l’achat. Prix difficile à battre. Boîtes parfois brisées, mais on parle d’haltères, pas du dernier laptop de gamer à la mode.

Comme pour tout poids devant subir des mois dans des cales de bateau à l’humidité, ils ont été protégés à l’huile industrielle. Penser à s’acheter plusieurs lingettes dégraissantes/désinfectantes par poids ainsi que de l’alcool à friction et des linges pour les assécher. Une heure de nettoyage en perspective. Prévoir qu’il y aura une odeur de caoutchouc et d’huile minérale résiduelle pour un mois et qu’il faudra de nouveau les nettoyer rapidement dans les prochaines semaines. Cet état n’est pas différent des poids des compétiteurs, je ne fais qu’énoncer une réalité pour les nouveaux acheteurs d’haltères.

Lowest price on the market, new and used, and it does the job, pretty well. Can't recommend it enough :)

I bought these just over a year ago. First time using them, I lowered them in a controlled manner after a set of dumbell bench and the adjustment mechanism broke on one dumbell. Today the mechanism jammed on the other dumbell. Stay away from these.

No indication to when i will receive my product, ordered 2 weeks ago and tracking says that it is still incomplete (whatever that means). This was going to be a Christmas present but we'll see about that.

I had a problem with the tracking, but product received in good shape