SHIPPING POLICY

HAJEX Fitness

Effective for all orders placed at https://hajex.com. By placing an order you agree to the terms below.

This policy applies to all domestic and international orders, including Canada and the USA.

Subject to stock availability, orders are processed as received. Our customer support and dispatch teams may operate independently, including outside standard business hours.

 

2.1  Canada

Shipping is estimated at 20% of the order total. Orders of $2,400 or above are charged a flat estimated fee of $500.

2.2  United States

Shipping is estimated at 50% of the order total. Orders of $1,400 or above are charged a flat estimated fee of $500. Alternatively, you may request a shipping quote — see the note below.

2.3  Free Shipping Eligibility

Free shipping may be offered on large orders or commercial orders exceeding $10,000, provided the shipping cost does not exceed 10% of the order total and payment is made by bank (electronic) transfer. Please contact us for details.

2.4  Important Notes on Shipping Costs

 

Shipping costs depend on: delivery location, residential vs. commercial address, size and weight of items, and carrier availability. Our dispatch team will contact you if a cost adjustment is required.

 

Shipping quote requests (10+ carriers via HajexBolt.com) carry a fixed $50 service fee due to the time required by our team.

 

If your shipping address differs from your billing address, valid photo ID showing both name and address must be provided. Date of birth, ID number, and face photo may be redacted.

3.1  Change of Mind Returns

We accept change-of-mind returns within 30 days of receipt, provided the item is:

•       Unused and in its original condition

•       Returned in the original, undamaged packaging

•       In resalable condition with no signs of wear

 

A prepaid return shipping label can be provided — the label cost will be deducted from your refund. Alternatively, book your own return via www.hajexbolt.com.

 

Approved refunds are issued as store credit within 2–5 business days. Shipping fees originally paid are not refunded.

 

If a shipment is refused or undeliverable and returned to us, the client may request a re-delivery (at their cost) or a refund with both-way shipping costs deducted.

 

Customers are responsible for being available 9 am – 5 pm to accept delivery and for communicating any changes (address, availability) to the carrier directly. Our drivers may operate outside these hours in Quebec and Ontario — please advise in advance if you are unavailable. Inside delivery is not included unless pre-approved; additional fees may apply.

3.2  Warranty Returns

Valid warranty claims must be submitted within 30 days of receipt. Claims are assessed based on product condition, available evidence, manufacturer policies, inventory availability, and applicable consumer protection laws.

 

To initiate a warranty claim, email support@hajex.com. A prepaid return label may be provided, or you may book return shipping via https://www.hajexbolt.com. Please return items to:

 

Once received, warranty claims are processed within 7–10 business days. If approved, you will receive:

•       (a)  Store credit refund, or

•       (b)  Replacement item (subject to stock availability — shipping is not covered under warranty)

 

Cosmetic Imperfections & Manufacturing Tolerance

HAJEX applies a 1–5% tolerance for minor cosmetic imperfections arising from mass production, transportation, or handling. This includes small scratches, paint inconsistencies, surface marks, packaging wear, or manufacturing blemishes that do not materially affect the structural integrity or intended use of the product. Such imperfections are inherent to heavy fitness equipment and are not covered under warranty, as HAJEX does not receive coverage for them from its manufacturing facilities.

 

Examples of items not covered under this clause: surface scratches on dumbbells, minor paint chips on weight plates, scuff marks on bench frames. If a product functions as intended, cosmetic wear does not constitute a warranty defect.

Warranty Assessment

All replacements are subject to stock availability. Shipping costs for both the return and the replacement are the responsibility of the client in all scenarios, unless otherwise agreed in writing.

Minor Component Damage (Approved Claims)

For approved claims involving minor component issues — such as broken pins, cradle damage, cracked plastic parts, or discoloration — HAJEX will liaise with the manufacturer to source replacement parts. Once received, the client is responsible for pickup from one of our locations, or may request a shipping label at their own cost. While our locations may assist without charge where feasible, free shipping for replacement parts cannot be guaranteed across Canada and the USA.

Product Appearance, Styling & Batch Variations

Product shape, finish, logo placement, or packaging may differ slightly from website images due to manufacturing updates, supplier changes, or production batches. If you have specific appearance requirements, please contact us before placing your order. Minor variations in appearance or packaging do not automatically qualify for a refund or replacement unless the product materially differs from its advertised functionality or weight specifications.

 

HAJEX sources products across multiple manufacturing batches. Minor variations in labelling style, font type, or surface finish between units of the same product — including raised vs. printed lettering, or matte vs. gloss coating — are considered acceptable product characteristics and are not defects. These variations have no effect on weight accuracy, structural integrity, or performance, and are not eligible for exchange or refund.

Sets & Multi-Unit Orders

The above also applies to sets and multi-unit orders (e.g. weight plate sets, dumbbell pairs). Sets are assembled from available inventory which may span more than one production batch. Individual units within the same order may therefore display different labelling styles or surface finishes. This is not a fulfillment error — all units meet the same weight specifications and quality standards. By purchasing a set or pair, customers acknowledge that minor visual differences between units may exist due to batch sourcing.

4.1  Domestic Shipments (Canada)

•       Transit time: 1–5 business days (Monday–Friday)

•       Order cut-off: 3:00 PM Eastern Standard Time

•       Handling time: 1–2 business days

4.2  International Shipments (USA & Other)

•       Transit time: 2–7 business days (Monday–Friday)

•       Order cut-off: 3:00 PM Eastern Standard Time

•       Handling time: 1–2 business days

 

4.3  Change of Delivery Address

Address changes can be accommodated at any time before dispatch. Orders placed before 3:00 PM EST are typically dispatched the same business day. Our warehouse operates Monday–Friday, excluding national holidays.

4.4  P.O. Box & Military Addresses

HAJEX ships to P.O. Box addresses and military addresses.

4.5  Items Out of Stock

If part of an order is out of stock, we may dispatch available items immediately and ship remaining items when restocked, or offer replacements or refunds for the outstanding portion.

4.6  Delivery Time Exceeded

If your order has not arrived within the estimated timeframe, please contact us at support@hajex.com so we can investigate with the carrier.

4.7  Price Match

Price matching is available subject to the following conditions:

•       The product must be identical in specification

•       The competing seller must be a recognized, established business in the fitness industry

•       For in-store pickup price matches: the competitor must be located within 50 km of the applicable HAJEX warehouse and the product must be in stock at that location

A tracking number will be provided upon dispatch via email. If delivery is handled by an HAJEX driver, tracking may not be available — contact us directly to check delivery status.

If a parcel arrives visibly damaged, please refuse delivery and contact our customer service immediately. If you have already accepted the parcel, notify us within 24 hours of receipt. Most carriers require you to retain the original packaging for up to 60 days during their investigation.

 

Once the carrier's investigation is complete and the claim is confirmed, you will receive:

•       (a)  Store credit refund, or

•       (b)  Replacement item (if stock is available, and shipping is covered by the carrier or client)

 

Customers who have purchased carrier insurance will not be responsible for return shipping or deductions in the event of parcel loss. Contact support@hajex.com for insurance options.

7.1  Sales Tax

Applicable sales tax will be applied at checkout based on the delivery destination.

7.2  Import Duties & Taxes

In most scenarios, import duties and taxes for international shipments are prepaid — no additional fees should be payable on arrival. However, we recommend checking with your local Border Services agency before ordering.

 

Cancellations before delivery are accepted; however, only store credit is issued. A restocking fee of up to 35% may apply for change-of-mind cancellations.

 

Orders not picked up will be charged a storage fee of $3/day after the first 2 business days.

 

Processing fees charged by credit/debit platforms are non-refundable: approximately 3% for Canadian cards and 5.1% for US cards.

8.1  Installation & Assembly Service

By accepting delivery, installation, or assembly services from HAJEX Fitness, the client acknowledges that all work is performed at the client's own risk. HAJEX shall not be held liable for any loss, damage, defect, or issue arising during or after service, whether due to site conditions, product handling, or any other cause. Once delivery or installation is completed, all risk and ownership transfer to the client. By proceeding, the client agrees to indemnify and hold HAJEX harmless from any related claims or damages.

Parcels are insured for loss and damage up to the value declared by the carrier.

9.1  Parcel Damaged in Transit

A refund or replacement will be processed once the carrier has completed its investigation. Please follow up with us if needed.

9.2  Parcel Lost in Transit

A refund or replacement will be processed once the carrier has confirmed the parcel as lost. HAJEX will pass through the full amount approved by the carrier to the customer.

9.3  Delivery Access, Safety & Service Scope

A. Safe Access Requirement

The client is solely responsible for ensuring a safe, unobstructed, and legally accessible path from the delivery vehicle to the drop-off point, including:

•       Removal of snow, ice, water, mud, debris, and obstacles

•       No barricades, construction hazards, or access restrictions

•       Adequate lighting and visibility

•       Compliance with parking and access regulations

•       A stable, non-slippery surface for transporting heavy items

 

If safe access is not available on arrival, delivery may be refused, postponed, or completed curbside at the driver's discretion. Re-delivery fees may apply.

B. Liability for Unsafe Conditions

The client assumes full responsibility for any injury, accident, or damage to delivery personnel or property arising from unsafe site conditions. The client agrees to indemnify and hold harmless HAJEX, its employees, contractors, and agents from any resulting claims or costs.

C. Scope of Standard Delivery

Unless explicitly agreed in writing, delivery is limited to ground-level curbside or building entrance. The following are not included:

•       Inside delivery beyond the entrance threshold

•       White glove service, placement, or assembly

•       Stair carry, elevator transport, or maneuvering through tight spaces

•       Removal of existing items or packaging

 

Any assistance beyond standard delivery is voluntary and does not transfer liability to HAJEX.

D. Right to Refuse Unsafe Delivery

Delivery personnel have the absolute right to refuse or halt a delivery if conditions are deemed unsafe. This determination is final.

E. Additional Charges

If delivery cannot be completed due to unsafe access, client absence, or misrepresentation of site conditions, the client may be charged for: failed delivery attempt, storage, re-delivery, and additional handling.

HAJEX is not responsible for delays caused by factors outside our control, including port congestion, intermodal delays, carrier capacity issues, or national holidays.

 

If part of a bundle or order is delayed or missing, please contact us to discuss options: shipping the remaining items at a later date, cancelling the outstanding portion, or substituting with an equivalent product at the same weight/size tier (particularly if free shipping applies to your order).

To protect against fraud and unauthorized transactions, HAJEX reserves the right to request identity verification, address verification, payment verification, or additional documentation prior to shipment. Failure to provide verification within a reasonable period may result in shipment delay, cancellation, or order refund.

Customers agree to contact HAJEX customer service to attempt resolution before initiating a chargeback or payment dispute, where reasonably possible. Fraudulent, abusive, or materially misleading chargebacks may result in refusal of future service, collection action, or legal proceedings where permitted by law.

 

Trade name:

HAJEX Fitness

Phone:

+1-855-396-9333

Email:

support@hajex.com

Address:

HAJEX Fitness, 10051–10061 Rue Mirabeau, Anjou, QC H1J 1T7, Canada

 

 

Nothing in this Shipping Policy limits or excludes any rights or remedies available to consumers under applicable consumer protection laws in their province, state, or country of residence.