Order on its way

Track your shipment

Every HAJEX order is tracked on our own platform, HAJEX Bolt — whichever carrier is moving it. Live status, delivery estimate and a line for each package.

Both are emailed to you. Opens on hajexbolt.com in a new tab.

01

Find your number

We email the HAJEX ID (starts with HB) when you order, and the carrier's own code when we ship.

02

Enter either one

Both resolve to the same shipment. No account needed — UPS, GLS, ICS, Canada Post and the rest all land here.

03

Still stuck?

Use "Inquire about shipment" on the tracking page, or email support below.

Contact

Or talk to us

We reply within 1–2 business days.

Before you buy

info@hajex.com855-396-9333

Specs, layouts and freight quotes.

After you buy

support@hajex.com

Changes, missing parts, warranty, returns.

Complaints

director@hajex.com

Straight to the director, read personally.

Send a message

Tell us what you need

Room size, a machine you're comparing, a part that arrived damaged — whatever it is, a person reads it.

  • Building a gym? Send your room dimensions and we'll lay it out free.
  • Already ordered? Add your order number so we can look it up straight away.
  • Commercial or bulk? Tell us the quantity and we'll quote freight.

We only use your details to answer you. Nothing else.